Terms & Conditions

1. About DogTown

DogTown is an online platform offering a wide range of dog products including food, accessories, toys, grooming products, beds, clothing, and other pet essentials.

2. Eligibility

• You must be at least 18 years old to use this website.
• By using DogTown, you agree to comply with all applicable Indian laws.

3. Products & Usage

• Product images are for illustration purposes only.
• Actual colors, size, or packaging may vary slightly.
• Products are intended for pet use only.

4. Pricing & Payments

• All prices are displayed in INR (₹).
• Prices may change without prior notice.
• Payments are processed via secure third-party gateways.

5. Orders & Cancellation

• Orders are confirmed only after successful payment.
• Cancellations are allowed before shipping.
• DogTown reserves the right to cancel orders due to stock or pricing errors.

6. Shipping & Delivery

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

7. Returns & Refunds

• Returns are accepted only for damaged or incorrect products.
• Food items, chew sticks, and hygiene products are non-returnable.
• Refunds will be processed after inspection.

8. User Responsibilities

• Do not misuse or attempt to hack the website.
• Do not provide false or misleading information.

9. Intellectual Property

All website content including text, images, logos, and designs belongs exclusively to DogTown and may not be copied without permission.

10. Limitation of Liability

DogTown shall not be liable for indirect or consequential damages arising from the use of our website or Products.

11. Governing Law

These Terms & Conditions are governed by the laws of India.

12. Changes to Terms

DogTown reserves the right to update these terms at any time. Continued use of the website indicates acceptance of updated terms.